Returns & Exchanges

Big Bang Music maintains a seven working day returns policy. Should you decide that you are not satisfied with your order you must notify us in writing either by royal mail or email within seven working days from date of delivery that it is your intention to cancel your order and that you are returning the goods. We will accept the return of unwanted goods and will refund the full price (including outward postage charges).

You are responsible for returning any unwanted goods to us including the mailing costs. The item’s must be returned in the condition in which they were received eg. unused and in their original packaging. Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible.

 

It is always in the customer’s interest to retain proof of postage as they are responsible for the goods until they arrive at Big Bang Music premises.

All returns should be sent to:
Big Bang Music Limited
Bangalore Farm
Bypass Road
Uttoxeter
Staffordshire
ST14 5AA